Winter is upon us bringing those freezing temperatures that sometimes cause problems for liquid shipments.

Reliant has contacted its carriers and they have assured us there are usually no problems if:

• the Bill of Lading is clearly labeled PROTECT FROM FREEZING and
• the shipment doesn't remain in an unheated terminal over the weekend.

When ordering liquid products, please consider the forecasted weather and transit time to avoid shipping over the weekend. If you're unsure of your transit time, please call 866-574-0790.

For example, if your transit time is two days and cold temperatures are the only concern, please try to place your order no later than Wednesday.

If snow and ice are forecast, try to place your order no later than Tuesday, allowing extra time in case poor road conditions cause delays.

Important Changes To Remember

In the past, if material was frozen in transit, Reliant would submit a claim with the carrier who would credit us for the loss. In turn, Reliant would issue a credit to the customer. Last winter, carriers added a new stipulation in order to pay a claim for frozen material:

• the customer must indicate the material was frozen when signing for the delivery.

If any product arrives frozen, we urge you to refuse delivery. If you choose to keep the material, you must indicate that it was FROZEN UPON ARRIVAL when signing for the shipment. Otherwise, Reliant cannot file a claim for the loss and will be unable to issue a credit.

Please make your shipping and receiving staff aware they will need to inspect all containers of liquid material upon arrival for possible freezing.

Thank you in advance for your cooperation and understanding during this winter season.