Winter is upon us bringing those freezing temperatures that sometimes cause problems for liquid shipments.
Reliant has contacted its carriers and they have assured us there are usually no problems if:
- the Bill of Lading is clearly labeled PROTECT FROM FREEZING and
- the shipment doesn't remain in an unheated terminal over the weekend.
Customers should not accept any liquid products that are frozen. Carriers are no longer responsible for frozen liquids once a customer has signed for the shipment.
When ordering liquid products, please consider the forecasted weather and transit time to avoid shipping over the weekend. If you're unsure of your transit time, please call 866-574-0790 to discuss available options with our customer service.
For example, if your transit time is two days and cold temperatures are the only concern, please try to place your order no later than Wednesday.
If snow and ice are forecast, try to place your order no later than Tuesday, allowing extra time in case poor road conditions cause delays.
Thank you in advance for your cooperation and understanding during this winter season.